Here are answers to some common questions while shopping with us. Don't see your question? Contact us here.
Below are some of are common questions about orders
You will receive a confirmation email from INARU once your order is placed. Please check your email, including your spam folders, after placing your order!
Unfortunately, no. Given the quick turnaround with Valentine’s orders, we will be shipping orders to the address given during orders. Please double check your address before checking out.
Not at this time. While we’d love to ship internationally soon, right now we are only able to ship within the U.S. We look forward to bringing INARU to the world- please let us know where you'd like to see us next!
Most orders will be shipped with 2-Day shipping. We will expedite where possible to ensure holiday deliveries are delivered on time.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Shipment confirmation emails with tracking information are automatically sent when our warehouse has packed and shipped your order. Please be sure to check your spam folder in case it gets lost.
All successful orders will receive an order confirmation email shortly after the order is placed. If you do not receive the order confirmation email, do not consider your order to be successful. You can always contact us directly is you're unsure.
At this time, all orders are considered final sale and are not eligible for exchange or return.
If you've received broken, damaged, or inedible product, please contact us directly and we'll do our best to quickly remedy the situation.
Below are some common questions about our products
Our fine, organic cacao is grown across seven distinct regions in the Dominican Republic, with a majority being grown and cared for in Villa Altagracia. Our farms and farmers are certified organic. Our cocoa beans are carefully fermented and dried, and brought to a local processing facility in Santo Domingo. The cacao is then transformed into fine paste, couverture, powder and butter, perfectly roasted, conched and blended with unique flavors for you to enjoy.
Our bars are made in the Dominican Republic. In the case of our truffles, we partnered with a truffle maker in the United States, and sent our chocolate recipe for our truffles to be made to our specifications. The coffee in our truffles is sourced from a local Dominican coffee brand. INARU strives to keep the transformation of goodness as close to the source as possible.
Even the beautiful packaging that surrounds your chocolate is made in the Dominican Republic. We are honored to deliver our products, the results of many valued partners, to you.
Our truffles contain dairy and may contain traces of wheat, soy, and nuts. INARU chocolate bars are gluten free, soy free and lecithin free. INARU chocolate bars do not have dairy in the formulation, but are produced in a facility that handles dairy.
Yes, and more. INARU is a regenerative business. INARU partners with organic farmers, funds regenerative transitions, profit shares with producers and pays on average 15-40% higher than market prices for its beans. INARU cacao is heavy metal free, and we invest in its future safety through regenerative interventions.
Financial opportunity for those who care for the land is one of the most proactive positions an impact business can take. INARU's chocolates have a much lower carbon footprint due to in-country processing and production. This reduces the food miles and fuel resources it takes to transform the finest cacao into the richest chocolate.
INARU is always seeking ways to improve its regenerative presence, and delivering the highest quality, and highest empathy product to discerning customers like you.