Orders
Below are some of are common questions about orders
You will receive a confi rmation email from INARU once your order is placed. Please check your email, including your spam folders, after placing your order!
Unfortunately, no. Please double check your address before checking out.
INARU products are sold in the United States and in the Dominican Republic. If you place an order via our website, shipping is only available within the United States. For more information on where to fi nd us in the DR, please see the following link:
We look forward to bringing INARU to the world- please let us know where you'd like to see us next!
Depending on the shipping option you select! You can choose from: ground method, 2-day air or overnight (During the summer season, we don’t recommend using ground shipping, since our products are quite delicate and they might melt). We will expedite where possible to ensure your order is delivered on time.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Shipment confi rmation emails with tracking information are automatically sent when our warehouse has packed and shipped your order. Please be sure to check your spam folder in case it gets lost.
All successful orders will receive an order confi rmation email shortly after the order is placed. If you do not receive the order confi rmation email, do not consider your order to be successful. You can always contact us directly if you're unsure.
Depending on the shipping method you selected, it might take up to 3-8 business days. You will receive tracking information for your order when it is sent out.
We might use FedEx, UPS, USPS or even Tusk for local delivery.
Unfortunately at this time, all orders are considered fi nal sale and are not eligible for exchange or return. However, in case your order arrives damaged or if you’re unsatisfi ed with the product, you can defi nitely contact us directly at sales@inaruvalley.com and we’ll handle your claim to the best of our ability.
If you've received a broken, damaged, or inedible product, please contact us directly at sales@inaruvalley.com and we'll immediately exchange the order.
If you’re unsatisfi ed with your order, you’re more than welcome to contact us at sales@inaruvalley.com and we’ll do our best to remedy the situation. Please include your order number in your email. For more reference on return/ refund policy, please see here: Policies
Products
Below are some common questions about our products
In the Dominican Republic.
Our fi ne, organic cacao is sourced from Zorzal - a leading provider of fi ne fl avor cacao, who also happens to be a bird sanctuary. Zorzal owns farms in the Dominican Republic, where they explore new varietals and immerse in the study of fermentation and drying; they have unique relationships with artisan chocolate makers across the globe that advice them on fl avor development, thus creating a truly unique dried cacao with a fantastic fl avor profile.
Once we have our dry beans, we process it into semi-fi nished and fi nished goods at our factory. Our manufacturing facility is certifi ed organic and is located in Nigua Free Zone, Dominican Republic, so all of our products are made in the DR!
Our cocoa beans are carefully fermented and dried, and brought to our facility located in Nigua Free Zone, DR. The cacao is then transformed into fi ne paste, couverture, powder and butter, perfectly roasted, conched and blended with unique fl avors for you to enjoy. INARU strives to keep the transformation of goodness as close to the source as possible.
Even some of the beautiful packaging that surrounds your chocolate is made in the Dominican Republic. We are honored to deliver our products, the results of our valued employees, farmers, suppliers and partners, to you.
INARU products are vegan, certifi ed organic, gluten free, soy free and lecithin free. They’re all made in a facility that handles nuts and fennel seeds.
It depends on each particular product; generally, bars have a shelf life of 12-18 months and cocoa rounds have a shelf life of 18-24 months.
Please keep in mind that all INARU products must be stored in a cool and dry place; ideal temperature ranges from 64 to 74° F, depending on each particular product. But in general, if it’s safe from heat, moisture, humidity and if it’s kept indoors, your INARU product is probably at its best.
Yes, and more. INARU is a regenerative business. INARU partners with organic farmers, funds regenerative transitions, profi t shares with producers and pays a premium price above market standards. INARU cacao is tested for heavy metals, and we invest in its future safety through regenerative interventions.
Financial opportunity for those who care for the land is one of the most proactive positions an impact business can take. INARU's chocolates have a much lower carbon footprint due to in-country processing and production. This reduces the food miles and fuel resources it takes to transform the fi nest cacao into the richest chocolate.
INARU is always seeking ways to improve its regenerative presence, and delivering the highest quality, and highest empathy product to discerning customers like you.
You can reach out to our sales team at sales@inaruvalley.com. They’d be happy to assist you!